At Spherica Business Solutions Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and protect your personal information when you visit our website, contact us, or engage with our services.

By using our website, submitting your information, or working with us, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Spherica Business Solutions Ltd is a UK-based business consultancy company.

Registered Address:

Spherica Business Solutions Ltd
Lewis Building
Bull Street
Birmingham
B4 6EQ

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided on our Contact page.

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact details, including your name, email address, telephone number, company name, and job title.
• Information you provide through contact forms, emails, enquiries, downloads, or other communications.
• Marketing preferences where you have chosen to receive communications from us.
• Technical information such as your IP address, approximate location, browser type, operating system, referral source, and pages visited on our website.
• Records relating to enquiries, quotations, proposals, contracts, invoices, and ongoing client communications.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide our services.
• Prepare quotations, proposals, contracts, and project documentation.
• Manage our client relationships and communications.
• Send relevant updates, newsletters, or marketing communications where you have provided your consent.
• Improve the performance, functionality, and user experience of our website.
• Comply with our legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data under one or more of the following lawful bases:

• Consent – where you have given us permission to process your information.
• Contract – where processing is necessary to fulfil a contract or provide requested services.
• Legitimate Interests – where processing is necessary for the operation and improvement of our business, provided your rights are not overridden.
• Legal Obligation – where we are required to retain or disclose information by law.

5. Marketing Communications

Where you have opted in to receive marketing communications, we may contact you with news, insights, service updates, or other information relevant to our business.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and enhance website performance.

We may use website analytics tools to monitor visitor behaviour, measure website performance, and improve our online services.

For further information, please refer to our Cookie Policy.

7. Third-Party Service Providers

We may share personal information with carefully selected third-party service providers where necessary to operate our business. These may include providers of:

• Website hosting and maintenance.
• Customer relationship management (CRM) systems.
• Email and communication services.
• Website analytics and performance monitoring.
• Accounting, legal, or professional advisory services.

All third-party providers are required to handle your information securely and only process your personal data on our instructions and in accordance with applicable UK data protection legislation.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or regulatory requirements.

Typical retention periods include:

• General enquiries: up to 12 months.
• Client records: for the duration of the business relationship and up to seven years thereafter where required for legal, financial, or tax purposes.
• Marketing information: until you withdraw your consent or unsubscribe from marketing communications.

9. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request the deletion of your personal information where applicable.
• Object to or restrict certain types of processing.
• Withdraw your consent where processing is based on consent.
• Request a copy of your personal data in a portable format where applicable.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Further information about your rights is available from the Information Commissioner’s Office at www.ico.org.uk.

10. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While no method of internet transmission or electronic storage can be guaranteed to be completely secure, we take reasonable steps to safeguard all information entrusted to us.

11. International Data Transfers

In some circumstances, your personal information may be processed or accessed outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place and that any transfer complies with the requirements of UK GDPR and applicable data protection legislation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, our business practices, or our services.

The most current version will always be published on this website. We encourage you to review this page regularly to remain informed about how we protect your personal information.